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Shipping & Returns

 

Returns Policy

We understand that sometimes you may want to return an item. If you change your mind you may return items that are unopened, unused and undamaged within 14 days for a full refund. Return shipping will need to be covered by buyer.

If when you receive your item and it is defective then we will pay the return shipping and replace the product. You should expect to receive your replacement/refund within 2 weeks of returning your package, however in many cases you will receive a refund more quickly. 

If you need to return an item, simply click here to get in contact with us. Please include the subject “Return” and be sure to include you order number.

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Shipping

We offer free shipping on all orders over $50. If your order is under this amount, shipping is charged at $9.95 per order.

We can ship to anywhere in Australia.

Delivery and Despatch Times

We process orders daily at 10 am. All orders received after 10am will be processed on the following business day. We endeavour to deliver within 2 to 5 business days all over Australia using Australia Post and Border Express

Delivery times are estimated between 1-6 days from the date of dispatch, depending on your location:

1-2 business days – NSW / ACT*
2-3 business days – VIC / QLD*
4-5 business days – SA / TAS*
4-6 business days – WA / NT*
*Please allow additional 1-2 business days on top of the above allocated times for regional areas.